Passage Three
　　Questions 32 to 35 are based on the passage you have just heard.
　　32. A) Job security. B) Good labour relations.
　　C) Challenging work. D) Attractive wages and benefits.
　　33. A) Many tedious jobs continue to be done manually.
　　B) More and more unskilled workers will lose jobs.
　　C) Computers will change the nature of many jobs.
　　D) Boring jobs will gradually be made enjoyable.
　　34. A) Offer them chances of promotion.
　　B) Improve their working conditions.
　　C) Encourage them to compete with each other.
　　D) Give them responsibilities as part of a team.
　　35. A) They will not bring real benefits to the staff.
　　B) They concern a small number of people only.
　　C) They are arbitrarily set by the administrators.
　　D) They are beyond the control of ordinary workers.
　　答案：
　　32. C. Challenging work.
　　33. A. Many tedious jobs continue to be done manually.
　　34. D. Give them responsibilities as part of a team.
　　35. B. They concern a small number of people only.
　　原文：
　　Passage 3
　　It is logical to suppose that things like good labor relations, good working conditions, good wages and benefits, and job security motivate workers. But one expert, Frederick Herzberg argued that such conditions do not motivate workers, they are merely satisfiers.
　　Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there are always plenty of boring, repetitive and mechanical jobs, and lots of unskilled people who have to do them. So how do managers motivate people in such jobs?
　　One solution is to give them some responsibilities, not as individuals, but as a team. For example, some supermarkets combine office staff, the people who fill the shelves, and the people who work at the checkout into a team. And let them decide what product lines to stock, how to display them, and so on.
　　Many people now talk about the importance of a company shared values or culture, with which all the staff can identify. For example, being the best hotel chain, or making the best, the most user friendly, or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets, which ultimately only concern a few people. Unfortunately, there is only a limited number of such goals to go around. And by definition, not all the competing companies in an industry can seriously play in to be the best.
　　Question 32-35考試大，考試伴你同行
　　Q32. What can actually motivate workers according to Frederick Herzberg?
　　Q33. What does the speaker say about jobs in the computer era?
　　Q34. What do some supermarkets do to motivate employees?
　　Q35. Why does the speaker say financial targets are less likely to motivate workers?
　　Does the man say about an element of stress in his job?